Terms and Conditions of BrightCore Media
Effective Date: 21.05.2025
Company Address: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@brightcoremedia.com
1. General Provisions
1.1. This document (hereinafter referred to as the "Agreement") outlines the terms and conditions under which BrightCore Media provides services. You confirm your acceptance of these terms by using the website or ordering services.
1.2. BrightCore Media offers digital solutions in the following areas: web development and design, digital marketing, strategic business consulting, and IT automation. We work with businesses worldwide, offering customized services tailored to specific business goals.
1.3. This Agreement is a public offer. By continuing to use the website or engaging with us, you accept the terms outlined herein.
2. Definitions
2.1. Client – A legal entity or individual who requests services and agrees to the terms of this Agreement.
2.2. Services – Professional work provided by BrightCore Media, including website development, UI/UX design, marketing campaigns, audits, and consulting.
2.3. Proposal – A customized document outlining the scope, timeline, and cost of services.
2.4. Project – A set of tasks and deliverables agreed upon between the Client and BrightCore Media.
3. Scope of the Agreement
3.1. BrightCore Media provides services aimed at enhancing digital presence, optimizing business processes, and supporting strategic growth.
3.2. Each project scope is defined through direct communication and confirmed in a written proposal or contract.
3.3. We do not offer off-the-shelf products — all solutions are custom-tailored.
4. Service Engagement Process
4.1. Our typical workflow includes the following steps:
- 4.1.1. The Client submits a request via the website or email.
- 4.1.2. Our team reviews the request and prepares a personalized proposal.
- 4.1.3. Upon agreement and payment, the project begins.
- 4.1.4. The Client receives transparent communication, progress updates, and access to deliverables.
4.2. Project timelines depend on team availability and project complexity. We strive to meet agreed deadlines.
5. Payment Terms
5.1. All services are prepaid — either in full or in phases, as specified in the proposal.
5.2. Payment confirms acceptance of this Agreement. Once payment is received, the Client receives a confirmation and, if needed, an invoice or service acceptance report.
5.3. Alternative arrangements may be available for long-term engagements.
6. Refunds and Cancellations
6.1. Due to the personalized nature of our services, payments are non-refundable unless BrightCore Media has not yet commenced work.
6.2. Partial refunds may be considered if a project is partially completed. This is at the discretion of the Company.
6.3. Refund requests must be made within 5 hours of payment and before any work has started. Approved refunds are processed within 30 business days.
7. Termination of Services
7.1. BrightCore Media may terminate services if:
- 7.1.1. The Client violates essential terms (e.g., non-payment, abusive behavior, failure to cooperate).
- 7.1.2. Force majeure circumstances prevent continuation.
7.2. In case of termination initiated by the Company, a partial refund may be issued for unrendered services, minus completed work.
8. Limitation of Liability
8.1. Services are provided “as-is.” BrightCore Media shall not be liable for:
- 8.1.1. Outcomes beyond our control (user actions, third-party services, market shifts).
- 8.1.2. Any indirect or consequential losses, including lost profit or business interruption.
8.2. Total liability is limited to the amount paid for the relevant service.
9. Amendments
9.1. We reserve the right to change this Agreement unilaterally. Updates will be posted on the website and take effect immediately.
9.2. Clients are responsible for checking updates. Continued use of our services confirms acceptance of any changes.
10. Timelines and Additional Costs
10.1. Each project has its timeline, agreed in writing. While we aim to meet deadlines, they may shift due to project scope changes, force majeure, or client-side delays.
10.2. If additional tasks arise, we inform the Client before proceeding. No extra work is done without prior approval.
11. Intellectual Property
11.1. All deliverables (designs, code, documents) remain the property of BrightCore Media until full payment is made.
11.2. After payment, the Client is granted a limited license to use materials for internal business purposes. Any redistribution or resale without written consent is prohibited.
11.3. We reserve the right to showcase selected works in our portfolio, unless the Client objects in writing.
12. Confidentiality
12.1. Both parties agree to keep all project-related information confidential, including technical, financial, and strategic details.
12.2. This obligation lasts for 3 years after the conclusion of the project.
13. Force Majeure
13.1. Neither party is liable for non-performance caused by force majeure (natural disasters, infrastructure failures, war, etc.).
13.2. The affected party must promptly notify the other and provide supporting evidence if required.
14. Governing Law and Dispute Resolution
14.1. This Agreement is governed by the laws of England and Wales.
14.2. Disputes shall first be resolved amicably. If unsuccessful, disputes will be referred to arbitration in London, United Kingdom.
15. Contact Information
15.1. BrightCore Media
15.2. 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
15.3. Website: https://brightcoremedia.com
15.4. Email: info@brightcoremedia.com